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Timeless Craftsmanship, Everyday Comfort.
FAQ
Ordering & Shipping
Q: Do you offer free shipping?
A: Yes. PAMIR provides free standard shipping worldwide on all orders, with no minimum purchase required.
Q: How long will my order take to arrive?
A: Delivery time varies by destination, and we always assign the nearest available warehouse to your shipping address for faster delivery.
- United States & Canada: 5 – 15 business days
- United Kingdom & EU Countries: 5 – 12 business days
- Asian Countries: 5 – 10 business days
- Rest of the World: 10 – 15 business days
All orders are processed within 1–2 business days before shipment. Delivery times are estimates, not guaranteed.
Q: Where do you ship my order from?
A: PAMIR operates a global network of fulfillment centers. Your order will be automatically dispatched from the nearest in-stock warehouse based on your shipping address, to minimize transit time.
Q: Will I need to pay customs duties or import fees?
A: All customs duties, import tariffs and customs clearance fees for cross-border shipments are fully covered by PAMIR. You will not be charged additional customs-related fees upon delivery.
Please note that local sales tax, VAT and other regional consumption taxes are not included in the checkout price. Customers are responsible for declaring and paying applicable local taxes in accordance with local regulations.
Q: How do I track my order?
A: Once your order ships, we will send a shipping confirmation email to your registered email address. The email includes a tracking number and a direct link to check real-time delivery status.
Q: Can I modify or cancel my order after placing it?
A: You may modify shipping details or cancel your order free of charge before it is processed for shipment. Please contact our support team as soon as possible with your order number. Once the order has been dispatched, changes cannot be made.
Materials & Craftsmanship
Q: What materials are PAMIR slippers made of?
A: PAMIR slippers are crafted with premium genuine leather as the core material. Our collection includes full-grain leather, genuine suede uppers, and soft shearling lining options, all selected for long-lasting comfort and durability.
Q: What is the difference between leather sole and EVA/rubber sole?
A: -Leather sole: Soft, flexible and quiet underfoot. Designed for indoor use, it delivers a premium barefoot feel and molds to your foot over time for a custom fit.
-EVA/Rubber sole: Non-slip, water-resistant and more durable. Suitable for both indoor wear and short outdoor trips (e.g., walking the dog, picking up mail, yard work).
Q: Are your leathers ethically sourced?
A: Yes. All leather materials used in PAMIR products are sourced from reputable, compliant tanneries as by-products of the food industry, in line with international animal welfare and environmental standards.
Q: How do I clean and care for my leather slippers?
-For surface dust: Wipe gently with a soft, dry cloth.
-For stains: Use a small amount of leather cleaner on a soft cloth, then wipe clean and air dry naturally.
-Do not machine wash, soak in water, or expose to direct sunlight for long periods.
-For suede styles, use a suede brush to maintain the nap.
Sizing & Fit
Q: How do I find my correct size?
A: We recommend measuring your foot length in centimeters and comparing it to our official Size Guide, which covers US, UK, EU and JP sizing systems. You can find the Size Guide link in the footer of every page, or on each product page.
Q: Do PAMIR slippers run true to size?
A: Most customers find our slippers fit true to size. If you are between two sizes, or have wide feet, we recommend sizing up by half a size for the most comfortable fit.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 calendar days of delivery. Eligible items must be unworn, undamaged, in original resellable condition, and with all original packaging and tags attached.
PAMIR operates a global network of local return warehouses. We will assign the nearest domestic return address based on your location — you do not need to ship items internationally.
Q: How do I start a return?
A: Do not ship items back without prior approval.
Contact our support team with your order number and return reason.
Our team will review your request within 1–2 business days and issue a Return Merchandise Authorization (RMA) number, along with the nearest local return address.
Package the items securely, mark the RMA number clearly on the outside of the package, and ship it to the provided address.
Q: Who pays for return shipping?
-If the return is due to our error (wrong item shipped, defective product, quality issue): We cover all return shipping costs and will provide a pre-paid shipping label.
-If the return is due to customer preference (wrong size, changed mind, style mismatch): You are responsible for the return shipping cost. Original shipping fees are non-refundable.
How long will it take to receive my refund?
A: Once we receive and inspect your returned item (usually 3–5 business days after delivery to our warehouse), we will process your refund immediately.
Refunds are issued to your original payment method. Depending on your payment provider, it may take 3–10 business days for the funds to appear in your account.
Q: Can I exchange for a different size or style?
A: Yes, size and style exchanges are available for eligible items. Follow the same return process and note your desired exchange item in your request.
If the requested item is in stock, we will ship it once we receive and process your return. If it is out of stock, we will issue a full refund instead.
Q: What if my item arrives damaged or defective?
A: Please contact our support team within 7 days of delivery with your order number and photos of the damaged/defective item. We will resolve the issue promptly at no extra cost to you, including free return shipping and replacement or full refund.
Still have questions?
Contact our customer support team through our Contact Us page. We typically respond within 1–2 business days.