Return & Refund Policy

PAMIR Return & Refund Policy

Last updated: July 28, 2026

1. Our Return Promise

At PAMIR, we want you to be fully satisfied with every purchase. We operate a global network of local return warehouses. For most customers, we will assign the nearest domestic return warehouse based on your shipping address, so you do not need to ship items internationally.

You may return eligible items within 30 calendar days of delivery for a full refund or exchange, in accordance with the terms below.

2. Return Eligibility

To qualify for a return or exchange, items must meet all of the following:

Received within the last 30 calendar days

Unworn, undamaged, and in original, resellable condition

All original packaging, tags, and accessories included

Not marked as final sale or custom/personalized items

We reserve the right to reject returns that do not meet the above criteria. Items showing signs of wear, damage, or misuse will not be eligible for refund.

3. How to Start a Return

Do not ship items back without prior approval.

Contact our customer support team via the Contact Us page with your order number and reason for return.

Our team will review your request within 1–2 business days and issue a Return Merchandise Authorization (RMA) number.

We will provide you with the nearest local return warehouse address based on your location. Customers will receive a domestic return address.

Package the items securely, clearly mark the RMA number on the outside of the package, and ship it to the provided address.

4. Return Shipping Costs

If the return is due to our error (wrong item shipped, defective product, quality issue): We cover all return shipping costs and will provide a pre-paid shipping label for eligible orders.

If the return is due to customer preference (wrong size ordered, changed mind, style does not fit): You are responsible for the return shipping cost.

We do not accept C.O.D. (cash on delivery) returns.

5. Refund Processing

Once we receive and inspect your returned item (typically within 3–5 business days after delivery to our warehouse), we will process your refund.

Refunds are issued to the original payment method used at checkout.

Please allow 3–10 business days for the refund to appear in your account, depending on your payment provider’s processing schedule.

6. Exchanges

We offer size and style exchanges for eligible items. Follow the same return process above, and note your desired exchange item in your request.

If the requested item is in stock, we will ship it out once we receive and process your returned item.

If the item is out of stock, we will issue a full refund to your original payment method.

Exchange shipping for our error cases is covered by PAMIR. For customer-initiated exchanges, you are responsible for return and reshipping costs.

7. Non-Returnable Items

The following items cannot be returned or refunded:

Final sale or clearance items

Customized or personalized products

Items received more than 30 days ago

Items that are worn, damaged, or altered by the customer

Contact Us

If you have any questions about our return policy, please reach out to our support team through our Contact Us page.